It is far more convenient to establish a group number that clients can contact instead of manually calling each individual in a particular department. A ring group allows clients to call a single contact number. Both local extensions and auto attendants can dial a ring group.
This recipe guides you through the quick and easy process of configuring ring groups in FortiVoice Enterprise.
A ring group can reach a group of extensions. For example, ring group 301 can ring the sales group at extensions 111, 112, 113, and 114. When a customer calls the sales group, the first available salesperson answers for the group.
Creating a Ring Group
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To create a ring group
- Go to Extensions > Groups > Ring Group.
- Select New.
- Enter a descriptive name for the ring group and a number.
- Enable the ring group by selecting the Enabled checkbox.
- Select whether you want all extensions in the group to ring when dialed or if you want individuals to be contacts one at a time.
- Select the available extensions or user groups that you want to include in the ring group and select the right arrow button to move them into the selected field.
- Select New in the External numbers section to add an external phone number to the ring group. For example, you can add the number of a remote employee to an established ring group.
- Select Create.
You can expand the Advanced setting section to configure options such as when to send a call to voicemail and call waiting. You can also edit call handling options, which we will cover in the next section.
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![FVE Ring Group]() ![FVE Ring Group 2]()
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Configuring Ring Group Call Handling
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Call Handling establishes how the unit will handle each individual call that contacts a specific ring group. For example, a client may call a number and the unit will forward the call to another number depending on the time of day.
To configure the call process in the Ring Group section
- Select the available option in the Call Handling section. It should say “Normal call handling”.
- Select a desire call status tab (No answer, Busy, or Unavailable). Each status can only be used for one call management configuration.
- Select either User defined or System default action in the Call process section. The System default action changes depending on the status section.
- If you select User defined, select New.
- Select a pre-configured schedule for the Schedule section or create your own. For more information on how to create and configure a schedule, see “Scheduling the FortiVoice unit” in the Administrator Guide.
Voicemai: Enter the extension number
Play Announcement: Select the sound file.
Auto Attendant: Select the auto attendant profile or create one. For more information on creating an auto attendant, see “Configuring auto attendants” in the FortiVoice Admin Guide.
Forward: Enter the number to which you want the call forwarded.
- Select Create and then OK.
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![FVE Ring Group 3]() ![FVE Ring Group 4]() |
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