The Troubleshooting recipes are here to assist you in diagnosing and remedying any problems you experience when using your FortiMail unit.
This recipe guides you through the process of troubleshooting problems you may experience in rare cases when powering up your FortiMail unit.
If the following suggestions do not remedy the issue, please be sure to contact customer support.
When you cannot connect to the FortiMail unit through the network using CLI or the web UI, connect a PC directly to the FortiMail unit’s management console using a serial connection. (The cable varies with the FortiMail model. See the model’s quickstart guide for details.)
Open a terminal emulation interface, such as HyperTerminal, to act as the console. The issues covered in this section all refer to various potential bootup issues.
Once you have a direct console connection to the FortiMail unit, work through the following questions and keep a copy of the console’s output messages.
Boot Options Menu |
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Do you see the boot options menu? NO: ensure that your serial communication parameters are set to no flow control and check that the correct baud rate is correctly set (usually 9600, data bits 8, parity none, stop bits 1) and reboot the FortiMail unit. Yes: Proceed to the next section. |
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Console Text |
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Visible Power Problems |
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Do you have a visible power problem?
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Defective FortiMail Unit |
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| If you have followed the previous steps and have determined that there is a good chance your unit is defective, be sure to contact Fortinet customer support. |
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